We sincerely thank you for choosing My Herbal Mart for your herbal and wellness needs. Our priority is to ensure that you receive premium-quality products and exceptional customer service. In the rare case that you are not fully satisfied with your purchase, our Refund and Return Policy is designed to make your experience simple, transparent, and worry-free.
Refund Policy
We are happy to offer refunds or replacements for products that meet the following conditions:
1. Damaged or Defective Products If you receive a product that is damaged or defective, please contact our customer support team within 24 hours of delivery. We will arrange for the return and provide you with the choice of a replacement or a full refund — whichever you prefer. Once the returned product is received and approved, your replacement will be dispatched within 7 working days.
2. Incorrect Items Shipped If you receive an item different from what you ordered, please notify us within 24 hours of delivery. We will organize a return for the incorrect product and send you the correct item promptly, or issue a full refund as per your choice.
Return & Cancellation Policy
We only accept returns for items that are damaged, defective, or incorrectly shipped. Returns for reasons other than these will not be accepted due to the nature of herbal and wellness products.
If a return is approved, the replacement or exchange will be delivered within 7 working days after we receive and verify the returned item.
How to Initiate a Return or Refund
To start a refund or return request for damaged, defective, or incorrect products, please follow these simple steps:
Contact Us: Email our support team at [info@myherbalmart.com] with your order number, issue details, and supporting photos (if applicable).
Return Authorization: Our team will guide you through the process and provide a Return Authorization ID along with instructions for return shipping.
Pack Securely: Place the product securely in its original packaging along with a copy of your purchase receipt and the return authorization.
Ship the Product: Send it to the address provided by our customer service team.
Refund Process
Once the returned product is received and inspected, we will initiate your refund within 7 working days. Refunds will be credited to the original payment method used for the order. Please note that depending on your bank or payment provider, it may take a few additional days for the amount to reflect in your account.
Items Not Eligible for Refund
For health, hygiene, and safety reasons, the following items are not eligible for return or refund:
Opened or used products
Products without original packaging
Items purchased under special promotions, sales, or discounts
Contact Us
For any questions or concerns regarding our Refund & Return Policy, feel free to reach out to our customer support team:
